RR SITA DEWI KUSUMANINGRUM. Applying SERVQUAL to Improve the Quality of Service Delivery in Vocational Education in Indonesia: Penggunaan SERVQUAL Untuk Penambahbaikan Kualiti Perkhidmatan Di Pendidikan Vokasional Di Indonesia. Journal of Management and Muamalah , [S. l.], v. 6, n. 2, p. 67-78, 2016. Disponível em: https://www.jmm.uis.edu.my.kuisjournal.com/index.php/jurnal/article/view/79. Acesso em: 10 may. 2026.