Hubungan Dimensi Kebolehpercayaan Sumber dan Kualiti Maklum Balas dengan Keberkesanan Amalan Memberikan Maklum Balas Prestasi Guru
Relationship between the Dimensions of Source Credibility and Feedback Quality with the Teachers’s Effectiveness of Performance Feedback Practices
Keywords:
Kebolehpercayaan Sumber, Kualiti Maklum balas, Maklum balas Prestasi, Penilaian Prestasi, Pembangunan Sumber ManusiaAbstract
Objektif kajian ini adalah untuk mengkaji tentang hubungan di antara dimensi kebolehpercayaan sumber dan kualiti maklum balas dengan keberkesanan amalan memberikan maklum balas prestasi. Responden kajian terdiri daripada pegawai penilai (PP) dan pegawai yang dinilai (PYD) yang berkhidmat di sekolah menengah (SM) di Sarawak. Kajian tinjauan secara keratan rentas ini menggunakan teknik soal selidik atas talian melalui aplikasi Google Forms bagi mengumpul data kajian dan teknik persampelan yang digunakan ialah teknik persampelan kluster. Data yang diperoleh daripada 388 PP dan 2519 PYD menujukkan terdapat hubungan yang positif dan signifikan di antara dimensi kebolehpercayaan sumber dan kualiti maklum balas dengan keberkesanan amalan memberikan maklum balas prestasi menurut PP dan PYD. Secara teoretikalnya, kajian ini menyumbang kepada perkembangan kerangka pengetahuan berkaitan pemboleh ubah yang dikaji. Dari aspek empirikal, dapatan kajian menyediakan eviden penting yang membuktikan kepentingan dimensi kebolehpercayaan sumber dan kualiti maklum balas dalam amalan memberikan maklum balas prestasi khasnya dalam bidang pendidikan. Dari aspek praktikal, dapatan kajian dipercayai memberikan input yang berguna kepada pelbagai pihak bagi merangka dan menambah baik dasar berkaitan pengurusan sumber manusia. Kajian seterusnya dicadangkan memperluas jangkauan populasi kajian ke atas PP dan PYD yang berkhidmat di sekolah rendah (SR) di Sarawak, di SR dan SM seluruh Malaysia serta mereka yang berkhidmat di pejabat pendidikan daerah (PPD), jabatan pendidikan negeri (JPN) dan bahagian di Kementerian Pendidikan Malaysia (KPM). Di samping itu, turut dicadangkan agar kajian akan datang menggunakan pendekatan secara longitudinal bagi memperoleh pemahaman yang lebih mendalam.
The objective of this study was to examine the relationship between the dimensions of source credibility and feedback quality with the effectiveness of the practice of providing performance feedback. The respondents of the study consisted of evaluators and evaluated officers who served in secondary schools in Sarawak. This cross-sectional survey study uses online questionnaire technique through Google Forms application to collect survey data and the sampling technique used is cluster sampling technique. Data obtained from 388 evaluators and 2519 evaluated officers showed that there was a positive and significant relationship between the dimensions of source credibility and feedback quality with the effectiveness of the practice of providing performance feedback according to respondents. Theoretically, this study contributes to the development of a knowledge framework related to the variables studied. From an empirical aspect, the findings of the study provide important evidence that proves the importance of the dimensions of source credibility and quality of feedback in the practice of providing performance feedback especially in the field of education. From a practical aspect, the findings of the study are believed to provide useful input to various parties to formulate and improve policies related to human resource management. The next study is proposed to expand the reach of the study population on evaluators and evaluated officers who serve in primary schools in Sarawak, in primary and secondary schools throughout Malaysia as well as those who serve in district education offices, state education departments and divisions in Ministry of Education. In addition, it is also suggested that future studies use a longitudinal approach to gain a deeper understanding.
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